Frequently Asked Questions

We used Wedding Dress Cleaners twice. The first time was 11 months after our January wedding. We were lucky enough to have rain and snow, so my dress was soaking wet, with loads of dirt and grass stains, plus it... read moreWe used Wedding Dress Cleaners twice. The first time was 11 months after our January wedding. We were lucky enough to have rain and snow, so my dress was soaking wet, with loads of dirt and grass stains, plus it had a a few rips where it had been stood on. After our wedding day I had just hung it in the garment bag and left it. I had little hope of those stain coming out. PLUS...I wanted to wear my dress for out 1st anniversary where we had a photo shoot planned. Not only did Wedding Dress Cleaners get my dress back to me in time for the photo shoot, the repairs on the dress were almost invisible, I struggled for ages to actually find them and the stains were barely there at all and could only be seen on the underskirt of my dress, not one stain on the outside of my dress. They also gave me a discount towards my second clean 🙂 On both occasions, the customer service was exceptional with great communication, advising me exactly what was possible and keeping me updated of progress. The whole service was outstanding and I felt reassured that my dress was in safe hands. read less

I sent my dress to be cleaned, not knowing how long it would take (I know, my bad 🙁 ) and then when I was advised of the timeframe, I panicked! I spoke to them and they were amazing! Pulled... read moreI sent my dress to be cleaned, not knowing how long it would take (I know, my bad 🙁 ) and then when I was advised of the timeframe, I panicked! I spoke to them and they were amazing! Pulled out all the stops to make sure I had my dress back with me as quickly as possible. Amazing service. Would highly recommend. x read less

A fantastic service. My wedding dress was returned beautifully clean, cared for and packaged in a Vintage Rose box so that I can keep it safe. Thank you!

Fabulous service - they arranged to collect my dress, cleaned it to a very high standard and then returned it beautifully packaged at a time/day convenient to me. Really easy service to use and highly recommend!

I was very impressed with the collection and return of my wedding dress. It was hassle free and arrange for days and time convenient for me. The team were ones about stains that would be hard to remove. Staff were... read moreI was very impressed with the collection and return of my wedding dress. It was hassle free and arrange for days and time convenient for me. The team were ones about stains that would be hard to remove. Staff were responsive and quickly rectified a problem where my underskirt hadn't been returned. This came the next day packaged as beautifully as my dress had been. read less

Efficient and honest service, the dress was worn at an outdoor lockdown wedding in the spring and the whole bottom section of the lace dress had soaked up the mud. The result was excellent - even better than I... read moreEfficient and honest service, the dress was worn at an outdoor lockdown wedding in the spring and the whole bottom section of the lace dress had soaked up the mud. The result was excellent - even better than I hoped. The message from the bride "They have done a wonderful job with my wedding dress - As good as new" read less

A really excellent and professional approach where there had been some faint stains on a very old dress. They were very open about the issues and we were very satisfied with the result. it was returned beautifully packed. Fully recommended.

Excellent communication...more than pleased with how clean the dress was and packaging/box was just perfect.

I was amazed at how clean the dress and shoes came back. I didn't think we'd ever see the proper colour again

We used Wedding Dress Cleaners twice. The first time was 11 months after our January wedding. We were lucky enough to have rain and snow, so my dress was soaking wet, with loads of dirt and grass stains, plus it... read moreWe used Wedding Dress Cleaners twice. The first time was 11 months after our January wedding. We were lucky enough to have rain and snow, so my dress was soaking wet, with loads of dirt and grass stains, plus it had a a few rips where it had been stood on. After our wedding day I had just hung it in the garment bag and left it. I had little hope of those stain coming out. PLUS...I wanted to wear my dress for out 1st anniversary where we had a photo shoot planned. Not only did Wedding Dress Cleaners get my dress back to me in time for the photo shoot, the repairs on the dress were almost invisible, I struggled for ages to actually find them and the stains were barely there at all and could only be seen on the underskirt of my dress, not one stain on the outside of my dress. They also gave me a discount towards my second clean 🙂 On both occasions, the customer service was exceptional with great communication, advising me exactly what was possible and keeping me updated of progress. The collection and delivery was so easy, I wish I had done the first clean sooner. The whole service was outstanding and I felt reassured that my dress was in safe hands. read less

The service was good and my wedding dress was beautifully folded with a nice scent to it. The delivery was also very fast both back and forth. 🙂 I would highly recommend their service as the staff is also very... read moreThe service was good and my wedding dress was beautifully folded with a nice scent to it. The delivery was also very fast both back and forth. 🙂 I would highly recommend their service as the staff is also very helpful and they have a lot of services available not only for the bride and groom but also for the entourage. read less

The wedding dress cleaners are a very professional company and great to work with. They organised the collection and delivery very well. My dress was cleaned and boxed lovely. Thank you

Such an easy process and a beautiful box arrived back for me. Very pleased with the speed of the service and the ease with which my dress was collected and returned.

This service was stress free in terms of collection and return delivery of my wedding dress. They were honest about what could be achieved when removing stains and sent my dress packaged beautifully. I did have a problem with the... read moreThis service was stress free in terms of collection and return delivery of my wedding dress. They were honest about what could be achieved when removing stains and sent my dress packaged beautifully. I did have a problem with the return of my underskirt, however they were responsive and quickly rectified this, sending the underskirt in its own beautiful at no extra cost. I would recommend. read less

After not getting around to it for a few years I finally got my wedding dress cleaned. The service was extremely efficient and easy with the collection and drop off service. My dress came back smelling amazing and... read moreAfter not getting around to it for a few years I finally got my wedding dress cleaned. The service was extremely efficient and easy with the collection and drop off service. My dress came back smelling amazing and beautifully packaged! My only regret is that I won’t ever wear it again! read less

This is an absolutely outstanding service! Due to Covid I was struggling getting someone to clean mines and my wife’s wedding dresses. I done some searching and found this place and what a pleasure from the very start. The staff... read moreThis is an absolutely outstanding service! Due to Covid I was struggling getting someone to clean mines and my wife’s wedding dresses. I done some searching and found this place and what a pleasure from the very start. The staff were very informative, free collection of the dress which was brilliant! Our dresses have been boxed and arrived beautifully 💜 ! I honestly cannot recommend enough for anyone thinking of going with this service I really advise you do! You won’t be disappointed read less

This absolutely fabulous company cleaned my wedding dress and returned it to me in my beautiful keepsake box. I was kept informed from beginning to end and they even went the extra mile to return my dress to me in... read moreThis absolutely fabulous company cleaned my wedding dress and returned it to me in my beautiful keepsake box. I was kept informed from beginning to end and they even went the extra mile to return my dress to me in Scotland in quite possibly the worst snowy weather when Storm Darcy hit. I cannot recommend this wonderful company and superb staff highly enough. Thank you Mike and everyone from the bottom of my heart ❤️ read less

My wedding dress arrived back today and I had a tear in my eyes unpacking it - Debbie and her team did such an amazing job that it looks brand new. I am in awe! I was not at all... read moreMy wedding dress arrived back today and I had a tear in my eyes unpacking it - Debbie and her team did such an amazing job that it looks brand new. I am in awe! I was not at all hopeful that it even could be restored to its former glory as I sent through shoes and a dress train that were almost black with stains (they were trashed!) but everything has come back immaculately. Even the fine details such as keeping my something blue evil eye bead, the note from my husband on the soles of my shoes, and the repairs to the snags on my dress just go to show the level of care they’ve taken with my precious memories. I love the Parisienne protective boxes too. I am delighted with the results, thank you so much! read less