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Can
you remove all the stains ?
We are often asked about this but it is simply not possible
to guarantee the removal of every mark and stain from
every type of material. In general we advise customers
to be extremely wary of any company that does.
Delicate materials require extremely gentle treatment
and sometimes this limits our ability to treat ingrained
soiling or time-set staining. We will use our experience
to choose which solvent and process to use. and to recognise
where to stop before risk of damage to the dress.
Occasionally on some fabrics there may be a degree of
'relaxation shrinkage' depending on the material and type
of cleaning required however this is rare. What we can
guarantee is that we will always strive to achieve the
best possible results. In most cases this will indeed
be a completely clean and rejuvenated wedding dress.
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Decoration - Are there any risks
?
Many dress designs involve ornate embellishments,
feathers, flowers, jewellery etc. There is always some
risk in cleaning.
Before cleaning we will strengthen loose stitching, re-stitch,
secure or completely remove and later replace the larger
or more fragile items of decoration. The remaining smaller
beads, sequins & attachments that cannot be practically
removed will be tested for their suitability for cleaning.
Some accessories are covered with protective fabric. The
complete dress is cleaned on its own within a protective
bag in the cleaning chamber.
Whilst every care will be taken we cannot accept responsibility
for trimmings which are unsuitable for dry cleaning. During
the process itself different parts of the dress can come
into contact with each other which despite the best preparation,
can very occasionally result in loss or damage to beads
or trim or even marking to the fabric itself. Should this
happen we will do our best to replace any lost or damaged
trim.
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My dress is valuable - Is my dress fully insured ?
Dresses are automatically insured for loss and damage
whilst in transit and in processing where the cleaning
process is found to be at fault. There is a small additional
charge for dresses with a purchase cost over £3000.
In the extremely rare event where a claim is necessary
an independent valuation would be obtained by our insurers.
How do I pack my dress
- Do I need a box ?
1. First place your dress, veil and any other
pieces (e.g. ties saches etc) into your dress carrier
(or a polythene bag if you do not have one).
2. Next, roll or fold and place everything into a cardboard
box. The packing is for additional protection of the dress
and need not be perfect!
3. Finally ensure the box is labelled with our Bridal
Workshop address. Click
here to print an address label
if you cannot find a box suitably large then some people
use an old suitcase or other container. Please note that
although your dress is fully insured, due to insurance
limitations, we regret that we do not accept liability
for loss or damage suitcases/containers used in this way.
NOTE: Veil, dress hoops etc are always packaged flat
at the bottom of the box when returned.
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