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Can
you remove all the stains ?
We are often asked about this but it is simply not possible
to guarantee the removal of every mark and stain from
every type of material. In general we advise customers
to be extremely wary of any company that does.
Delicate materials require extremely gentle treatment
and sometimes this limits our ability to treat ingrained
soiling or time-set staining. We will use our experience
to choose which solvent and process to use. and to recognise
where to stop before risk of damage to the dress.
What we can guarantee is that we will always strive to
achieve the best possible results. In most cases this
will indeed be a completely clean and rejuvenated wedding
dress.
Back to top Ornate
Decoration - Are there any risks
?
Many dress designs involve ornate embellishments,
feathers, flowers, jewellery etc. There is always some
risk in cleaning.
Before cleaning we will strengthen loose stitching, re-stitch,
secure or completely remove and later replace the larger
or more fragile items of decoration. The remaining smaller
beads, sequins & attachments that cannot be practically
removed will be tested for their suitability for cleaning.
Some accessories are covered with protective fabric. The
complete dress is cleaned on its own within a protective
bag in the cleaning chamber.
Whilst every care will be taken we cannot accept responsibility
for trimmings which are unsuitable for dry cleaning. During
the process itself different parts of the dress can come
into contact with each other which despite the best preparation,
can very occasionally result in loss or damage to beads
or trim or even marking to the fabric itself. Should this
happen we will do our best to contact our replace any
lost or damaged trim.
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My dress is valuable - Is my dress fully insured ?
Dresses are automatically insured for loss and damage
whilst in transit and in processing where the cleaning
process is found to be at fault. There is a small additional
charge for dresses with a purchase cost over £3000.
In the extremely rare event where a claim is necessary
an independent valuation would be obtained by our insurers.
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